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Returns Policy
We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the goods you purchase, please return them within 14 days of despatch and we will refund you.

Free Collection from our Shop
If you live locally and would like to collect your order from our shop in Royston, Herts please call beforehand to ensure your order is ready and no charge will be made. Please allow two working days for your order to be processed.

Delivery to the UK Options & Prices

Standard Delivery (5 working days*) - £3.95
You should expect to receive your order within 5 working days* in the UK.

Express Delivery (3 working days*) - £5.95
You should expect to receive your order within 3 working days* in the UK.

Next Day Delivery - £7.95
Order by 15:00 PM today for delivery tomorrow.  Your parcel will be dispatched on the day of order to arrive with you by 7.00pm the next working day* (orders placed after 3pm Friday or over the weekend will be dispatched the next working day*)

 * Please note Working days are Monday - Friday excluding weekends and bank holidays. The above delivery dates are for mainland UK addresses and should only be used as a guide. They are updated daily and are pretty accurate for most parts of the country but if you live in a remote area or in the Highlands or Ireland please allow at least one extra working day.

Delivery of Helium Gas
Orders containing helium gas can not be sent to overseas addresses or to non-mainland UK destinations. For more information on Helium deliveries please contact us for details.

Delivery to Overseas Addresses

Zone

Country

Price*

Approx Delivery Time

BFPO

Forces addresses

£6.95

3-7 Days

Zone 1

Guernsey, Isle of Man & Jersey

£9.99

3-4 Days

Zone 2

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco & Netherlands

£11.99

3-4 Days

Zone 3

Greece, Italy, Portugal & Spain

£19.99

5-6 Days

Zone 4

Austria, Bulgaria, Canary Islands, Czech Republic, Finland, Gibraltar, Hungary, Liechtenstein, Lithuania, Moldova,Norway, Poland, San Marino, Sweden & Switzerland

£26.99

6-7 Days

Zone 5

United States & Canada

£34.99

5-6 Days

Zone 6

Rest of the world**

£54.99

5 Days +

 

* Please note, occasionally for larger orders we may check-weigh the package before despatch and advise of any additional charges.

** We cannot ship to the following countries: Aland Islands, American Samoa, Bonaire, Sint Eustatius And Saba, Bouvet Island, British Indian Ocean Territory, Cook Islands, Côte D'Ivoire, Curaçao, French Southern Territories, Guinea-Bissau, Heard Island And Mcdonald Islands, Mayotte, Niue, Palau, Palestinian Territory, Pitcairn, Russian Federation, Saint Barthélemy, Saint Helena, Ascension And Tristan Da Cunha, Saint Martin (French Part), Somalia, South Georgia And The South Sandwich Islands, South Sudan, Svalbard And Jan Mayen, Syrian Arab Republic, Tajikistan, Tokelau, United States Minor Outlying Islands and Western Sahara.


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